Refunds, warranty & replacements
Last updated 4 August 2026
The short version: every Lovani ring is made to order for you and permanently registered in your name, so we cannot accept returns or give refunds once your certificate is stamped. In exchange, every ring carries a one-year warranty — we repair it, and if it cannot be repaired, we replace it with a new ring carrying a new certificate number.
1. Why sales are final
Lovani rings are not taken off a shelf. Each ring is produced to order in your chosen finish, stone, and size, and before it ships it is entered into the Lovani Registry with its owner’s name stamped into the record.
Once an owner is stamped into the registry, that record is never changed. This permanence is what makes a Lovani certificate trustworthy — and it also means a registered ring can never be resold as new, by us or anyone else. For this reason, all sales are final once registration has taken place. We cannot offer refunds, returns, or exchanges on a registered ring.
2. Cancelling before production
If you change your mind shortly after ordering, contact us as soon as possible. If your ring has not yet entered production or been registered, we will cancel the order and refund your payment in full to the original payment method. Once production or registration has begun, the order can no longer be cancelled.
3. One-year warranty
Every ring is covered for one (1) year from delivery against manufacturing defects — for example a loose or lost stone under normal wear, a structural fault in the band, or a plating defect present at delivery.
If a covered fault appears:
- We repair first. Send us photos through the contact page with your certificate number, and we will arrange assessment and repair at no charge.
- If the ring cannot be repaired, we replace it. You receive a new ring of the same model and specification, registered in your name with a new certificate number. The original certificate number is retired in the registry so it can never be reused or misused. Your warranty continues on the original schedule.
4. What the warranty does not cover
- Normal wear of gold plating over time, or plating damage from perfumes, chemicals, pools, or abrasives (see our care guide)
- Accidental damage, bending, or crushing
- Loss or theft of the ring
- Any ring resized, repaired, or altered by a third party — this ends the warranty
5. Sizing
Your first resize is free within the warranty period — you only cover shipping to us. If you were unsure of your size at checkout and chose “Not sure yet”, we will confirm sizing with you before production begins.
6. Arrived damaged or incorrect
Inspect your ring on arrival. If it arrives damaged in transit, or is not the model, finish, or size you ordered, tell us within 48 hours of delivery with photos of the ring and packaging. We will make it right at our cost — including, where needed, a replacement with a new certificate number as described above.
7. How refunds are paid
Where a refund is due under this policy, it is returned to the original payment method (FPX via Billplz, or card via Stripe) in the original currency. Please allow 5–14 working days depending on your bank.
8. Questions
Write to us any time through the contact page or at hello@lovani.co with your order number or certificate number. A person, not a bot, will reply.